Orders are shipped UPS (no UPS to post office addresses), USPS Parcel Post or USPS Priority Mail. Your charge will be automatically calculated for you at checkout. Currently we ship to US and Canada only, for Canada shoppers email or call for shipping options. For your convenience you can ship gifts directly to another person with a different address than your billing address. During the checkout process, simply indicate where you'd like your items sent. The billing address will be used for purposes of verifying your credit card payment and the shipping address will indicate where you want your items to be sent.
For bird safety reasons, if you want to return your item(s) because it isn’t what you bird can use, due to the risk of avian disease all returns must be in original, unopened sealed box or container. You will not be able to return the item(s) for any reason if the box has been opened. We must be able to re-sell the product with no risk or fear of avian disease. Our main reason is for the health of all of the pet birds. We hope you understand, your bird’s health and safety is so important.
If you qualify for a refund, you will receive it within 7-10 business days.
All orders may be subjected to a 15%-25% restocking fee, based on the condition of the returned product. If item is damaged in anyway, no refund will be issued and item will be returned to the customer. Customers who wish to return an item must pay for return shipping to the store. If you are requesting new product we will cover shipping it back to you. If you receive free shipping and return product, the shipping amount will be deducted from your return. If you return an item out of range of the 7 day policy, but within 30 days, you are eligible to receive store credit with the 15%-25% re-stocking fee deducted. No refunds will be issued if it has been longer than 30 days.
If your package arrives visibly damaged, refuse it and contact us immediately at our customer service toll free number. If you sign for a product and do not report any visible damage to the driver we cannot file a claim with the shipping company for the damage and cannot be liable for the replacement or return of the products. Minor damage to a shipment can be saved so please contact us immediately for further assistance. All damages must be reported to us within 3 business days.